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Service

Order

You have the possibility, as in an ordinary shop, to fill your shopping cart with the products of your choice. There is also the possibility to order multiples of a product or remove it from your cart altogether. You can place products in your cart by clicking the desired product’s shopping cart icon. If you have made your selection, you can check the current content of the shopping cart again and make changes if necessary. Please note that all prices shown on www.elektor.com include sales tax (VAT) unless otherwise stated.

Payments

You can pay the following ways: Via credit card (Visa, MasterCard) – You can use your credit card information-through our secure SSL procedure-safely that we provide together with your credit card Organization for proper handling. Via Ideal – Payment is via the Ideal site, upon completion you will receive a confirmation from our server. Via PayPal – Payment for this is via the PayPal site, upon completion you will receive a confirmation from our server. Please note that all prices shown on www.elektor.com include sales tax (VAT) unless otherwise stated.

Shipping

For technical reasons we charge a flat rate for shipping and handling  in lieu of variable amounts based on size and/or weight. You will see the correct amount in your cart after you log-in. If you are not logged-in, it can occur that you do not see the correct amount. In some countries the amount for shipping and handling is higher than others because we send everything from our warehouse in the Netherlands. Because 95% of our shipments are standard packages, we use this rate as a starting point. It might therefore be that in exceptional cases you will pay more postage than required for your package. Unfortunately we cannot make any changes to this at this time. In furtherance,  this situation provides no basis for compensation.

Return & Warranty

As a customer, you have seven working days (starting the first day after delivery of your items) to inform us that you desire to cancel your purchase. This excludes downloads. If you wish to cancel your order, please inform us in writing (via email, letter or fax) and return the product(s). Please note that you are responsible for cost and risk of returning the goods. For a quick repair or exchange you should return the defective goods immediately to our publisher's address  with a short description.

Questions?

Our Customer Service department can help you with any questions you may have regarding orders, delivery dates and memberships. Please also contact our Customer Service department for any changes, complaints or special wishes. Please be sure to state your customer or membership number if you have one. We can be reached by email on service@elektor.com. You can also order by calling +44 20 76928344.