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FAQ

This page lists questions for which a standard reply is available. If you have a question not listed here, it may be answered by other readers through our Forum. If you need to send a question to our Customer Services department, please us the Feedback form available on the Service page.

FAQ

  • What are FAQs?

Login

  • Can I change my password and nickname?
  • Do I have to register separately for the E-weekly newsletter?
  • Help, I forgot my password!
  • How do I get at the log-in information?
  • I did not receive my user verification code for registration to your website services.
  • Can I select my own password?

GOLD Membership

  • What is included in a GOLD Membership?
  • How much does a GOLD Membership cost
  • Can I take out a GOLD Membership for my company, school or university?
  • More questions about the GOLD Membership?

GREEN Membership

  • What is included in a GREEN Membership?
  • What are the advantages of a GREEN Membership and the associated access to www.elektor-magazine.com?
  • How much does a GREEN Membership cost
  • Can I take out a GREEN Membership for my company, school or university?
  • More questions about the GREEN Membership?

Elektor website

  • Is it secure to order on the site?
  • Is it possible to run a search across the entire website?
  • Can I also search by Elektor product number?
  • Where do I go with my complaints?
  • Where do I find Elektor books, CD-ROMs, PCBs, microcontrollers and magazines?

Downloads, free and paid

  • Elektor Credits... How does it work?

    On this website, Elektor Credits (a.k.a. 'E-Credits' or 'Credits') are used to download magazine articles as PDF files. The Elektor Credit is a virtual currency on this website.

     

    Elektor Credits can only be paid for using a credit card (Mastercard or Visa) or PayPal.

     

    How does it work?

    After buying Elektor Credits in the SHOP section on this website you will immediately see the amount of Credits in de lower left-hand corner ('My Elektor').  If you have enough Elektor Credits you can download the magazine article(s) of your choice. The process is simple: on the webpage for the magazine article, click on the pdf file you would like and then on 'Download' .

     

    How much does one article download cost?

    Most magazine articles cost 10 Elektor Credits.

     

    Please Note: Elektor Credits expire on July 1, 2013

    Due to changes in Elektor’s online structure, the cost of article downloads can no longer be settled in Elektor Credits. Customers are advised to clear their balance before that date. Any credits left in customer accounts on July 1, 2013 are void.

  • Why do I have to pay for downloads?
  • Revoking Elektor Credits and back conversion to money.

Elektor Shop

  • How does the shopping cart work?
  • Can I also order if I live outside of the UK?
  • How do I pay for my order?
  • Are the prices on your website inclusive or exclusive of VAT?
  • Can I return a product I’ve ordered?
  • The product supplied is faulty. What should I do?
  • I want to order a product, but it appears to be impossible to order it through the website. Can I order in a different way?
  • I tried to place an online order. While checking out, I came upon a page linked to the bank that issued my credit card. On this page I was asked for a password. Why is that?

Miscellaneous

  • Can I purchase copies of articles already published?
  • I am a magazine member. Can I use the website to change my postal address?
  • I am a member and wish to cancel my membership.

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