FAQ

FAQs (frequently asked questions) are answers to the most frequently asked questions about this website.

You can change your password and login name but not your nickname. Your nickname is fixed and can not be altered because your entries in the Forum will be shown and archived under this unique name. Your password and login name can be changed with "Edit Profile", when you are logged in you will see this in the lower left-hand corner of the screen ('My Elektor'). Clicking on it enables you to change your password and login name.

No, in the registration process you can register as a website user and E-weekly subscriber at the same time.

No problem. Click on ‘Password forgotten?’ (you will see this in the lower left-hand corner of the screen). After supplying your e-mail address and submitting the request you will receive an e-mail containing your password. You cannot request your password from us by email, telephone, fax or other correspondence.

If you want to use our Forum or News Archive you will need to register once only. You will be able to select your own nickname and password.

Verification codes for site registration are sent by an automated system. It may take up to one hour before your code is sent.

Please note that you may not be able to receive your code if:

1. your email service is protected by a sender-authentication system

2. your inbox is full or otherwise inaccessible

3. your email/internet provider blocks our email for any reason, including spam filtering

Please make sure none of the above applies.

 

It is possible to resend the verification code. After finalising the registration on the website you are automatically are logged in, but you have limited user rights. If you are logged in, you can resend the verification code to your email address (your login). 

Yes, you can choose your own password as you like in the registration process. After registration you will receive an e-mail from us containing a verification code. After using this once, you have full access to our Forum and you will receive a weekly free electronic newsletter (E-weekly).

A GOLD Membership contains:

 

• 8 Regular and 2 Jumbo editions (January/February and July/August double issues) of Elektor magazine in print and in digital format (pdf)

• The Elektor annual DVD-ROM (valued at £23.50)

• Direct access to Elektor.LABS, the place where the real action is! Here you can share your own projects and participate in those created by others. It’s a place where you can discuss project development and electronics.

• Direct access to Elektor.MAGAZINE. This website allows members to download their digital copy of Elektor magazine. What’s more, they have free access to the Elektor online archive from the starting date of their membership (available from 2000). With a few button clicks they can download any desired article, and even the entire magazine. Members who held a subscription to Elektor before 2000 can additionally access all magazines published between 1990 and 1999. Another part of the website is also available for non members, supplying project details, PCB layouts, software, and more.

• Our digital newsletter Elektor.POST sent to your email account (incl. 25 extra projects per year)

• An Elektor Binder to store these 25 extra projects (on request)

• A minimum of 10% discount on all products in Elektor.STORE

• An exclusive GOLD Membership card

The price of a GOLD Membership is:

 

UK & Ireland: £80.00
Rest of the world: £80.00 + £18.00 for surface mail, or + £39.00 for priority mail

 

The value of Elektor doesn’t come from the paper, staples and postage stamps. We believe that the content is what interests and excites our readers, and we’re sure you’ll agree. In addition, the actual printing and shipping costs are a relatively small portion of the overall cost. More than 90% of our publishing costs are people costs, arising from our team of professionals that make Elektor what it is: a magazine that interests, excites and stimulates you each month and is full of passion for electronics. This is what forms the basis for our member rate: the value our inspired team of professionals creates for you. 
 

   
Caption: In addition to a full editorial department, we have an extensive lab. This enables us to test every published project and offer you value for your money.

The Elektor GOLD Membership is intended for personal use, but we also offer licensing arrangements for use by larger groups of people. To learn more about the various options, please contact our sales department at service@elektor.com.

If you have any other questions about the GREEN Membership, please contact us by e-mail at service@elektor.com.

A GREEN Membership contains:

 

• 8 Regular and 2 Jumbo editions (January/February and July/August double issues) of Elektor magazine in digital format (pdf)

• Direct access to Elektor.LABS, the place where the real action is! Here you can share your own projects and participate in those created by others. It’s a place where you can discuss project development and electronics.

• Direct access to Elektor.MAGAZINE. This website allows members to download their digital copy of Elektor magazine. What’s more, they have free access to the Elektor online archive from the starting date of their membership (available from 2000). With a few button clicks they can download any desired article, and even the entire magazine. Members who held a subscription to Elektor before 2000 can additionally access all magazines published between 1990 and 1999Another part of the website is also available for non members, supplying project details, PCB layouts, software, and more.

• Our digital newsletter Elektor.POST sent to your email account (incl. 25 extra projects per year)

• A minimum of 10% discount on all products in Elektor.STORE

• Exclusive GREEN Membership card

• GREEN Membership via www.elektor-magazine.com is ideal not just for those of you who prefer archiving digital magazines on the PC over amassing large numbers of printed editions. The digital magazine format is also a great option for readers not fond of waiting for their copy to land on the doormat or in the mailbox after a long journey by air or sea. By contrast, a digital magazine is available instantly. In addition, GREEN members contribute to saving the environment by opting for high quality content supplied online rather than on paper. But there's even more:

  

• You always have direct access to Elektor in a personalised PDF format, no matter when or where.
• You have free access to the Elektor online archive from the starting date of your membership (available from 2000).
• You can create your personal Elektor archive. With a single mouse click, you can download individual articles or an entire issue.
• You receive your copy of Elektor weeks earlier than the postal delivery. Your digital version is available on line as soon as it appears in Europe.
• Ten info-packed editions per year: you receive eight regular editions plus the January/February and July/August double issues.
• Proven high quality: all projects published in Elektor are tested in our own lab, and a team of professionals ensures the high quality of the published articles. Elektor is a ‘must read’ for every electronics enthusiast with professional standards. 
• Extended search function: you can easily search for specific terms in individual articles or the entire magazine – including back issues.
• You take advantage of a minimum of 10% discount on all products in Elektor.STORE
• Environmentally friendly: your digital subscription is kind to the environment. Fewer trees have to be cut down for digital delivery, which is a boon to the environment.
• Reliable: delayed, damaged and lost magazines are forever a thing of the past. With the elimination of long-distance postal delivery, your digital magazine arrives in perfect condition and always right on time.
• For only £5 per month, you have access to all articles and magazines for a full year.

The price of a GREEN Membership is £60 per year. 

 

The value of Elektor doesn’t come from the paper, staples and postage stamps. We believe that the content is what interests and excites our readers, and we’re sure you’ll agree. In addition, the actual printing and shipping costs are a relatively small portion of the overall cost. More than 90% of our publishing costs are people costs, arising from our team of professionals that make Elektor what it is: a magazine that interests, excites and stimulates you each month and is full of passion for electronics. This is what forms the basis for our member rate: the value our inspired team of professionals creates for you. 
 

   
Caption: In addition to a full editorial department, we have an extensive lab. This enables us to test every published project and offer you value for your money.

The Elektor GREEN Membership is intended for personal use, but we also offer licensing arrangements for use by larger groups of people. To learn more about the various options, please contact our sales department at service@elektor.com.

If you have any other questions about the GREEN Membership, please contact us by e-mail at service@elektor.com.

Elektor International Media bv will ensure that your data is stored safely by using SSL, an advanced security system for Internet, to protect data. To guarantee the safety of the ordering process, all critical data — including customer name, address, and credit card number — will be saved in encrypted form at a Secure Server. That way, all credit card and address data will be protected in Elektor’s order system.

For your convenience and safety, SSL has been implemented on the Subscription and Shop Checkout pages.

 

SSL is indicated by a padlock symbol in the lower status bar of MS Internet Explorer.

Yes, simply use the Search box in the left-hand top corner of the screen.
Note that you will get the best results when you enter correct, unique and complete information. The search engine will attempt to find a perfect match with the information you entered. At the same time it will look for items matching an alternative spelling as well as for highly similar words.

Yes. To find an Elektor product, type an asterisk (*) after the main article number. Do not use the hyphen and any of the numbers behind it, as found in the magazine articles.

For example: typing 030403* returns the products 030403-1 (PCB), 030403-11 (disk) and 030403-41 (PIC microcontroller).

Our ambition is to offer you optimum ease of surfing and on-line buying. Our website and help services are tailored to assisting you while shopping. If you have any suggestions, complaints or questions about our products or services, please go to the upper right-hand corner of the screen, click on ‘Service’, then on 'Feedback' and state your problem. We will answer you as quickly as possible.

Go to ‘SHOP’. You will find our complete product range in the left-hand column. On the left-hand side of the site you will also find shortcuts to the various categories of products.

On this website, Elektor Credits (a.k.a. 'E-Credits' or 'Credits') are used to download magazine articles as PDF files. The Elektor Credit is a virtual currency on this website.

 

Elektor Credits can only be paid for using a credit card (Mastercard or Visa) or PayPal.

 

How does it work?

After buying Elektor Credits in the SHOP section on this website you will immediately see the amount of Credits in de lower left-hand corner ('My Elektor').  If you have enough Elektor Credits you can download the magazine article(s) of your choice. The process is simple: on the webpage for the magazine article, click on the pdf file you would like and then on 'Download' .

 

How much does one article download cost?

Most magazine articles cost 10 Elektor Credits.

 

Please Note: Elektor Credits expire on July 1, 2013

Due to changes in Elektor’s online structure, the cost of article downloads can no longer be settled in Elektor Credits. Customers are advised to clear their balance before that date. Any credits left in customer accounts on July 1, 2013 are void.

Elektor invests in high-quality information and service, through the magazine and allied products as well as its website. To recover some of the substantial and permanent investments relevant to these services, a small compensation is necessary. With just a few exceptions, the software items belonging with published articles and projects remain free to download from our website.

  

Many software items, manuals, supplementary documents, updates, etc., related to published projects can be downloded at no charge. This is indicated at the right-hand side next to the article overview.

Elektor Credits as well as all paid, digital Elektor products cannot be revoked by the customer. Unclaimed Elektor Credits cannot be paid back in any way.

The virtual shopping cart is in principle the same as the real thing in a supermarket. You can drop several articles in the cart whithout any obligation to actually buy them. You can always view the current contents of your shopping cart, no matter where you are on the site. To view the contents of your shopping cart, just click on the shopping cart symbol on the left-hand side ('My Elektor'). If you are browsing through the shop and you want to drop an article in your shopping cart, simply click on the ‘shopping cart’ symbol. You will always be able to delete any article from the shopping cart by clicking on ‘shopping cart’, then click on ‘delete’ next to the relevant item. Now click on ‘order’.

Yes! It is possible to place your order from anywhere in the world. Subject to postal services, legislation and import restrictions, articles can in principle be delivered to any location in the world.

 

Orders to overseas destinations will only be supplied if they are payed for in advance by Credit Card or PayPal. This does not apply if you are an Elektor approved account holder.

- By credit card: By way of our SSL-protected web pages and server connections, you can safely enter your credit card data.

- By PayPal: After settlement through PayPal you will receive a confirmation on this website.

- By cheque:

• USA & Canada: please make it payable to Elektor LLC in US$ on a US bank only. Our address: Elektor USA, 111 Founders Plaza, Suite 300 East Hartford, CT 06108.
• United Kingdom: Cheques should be made payable to "Elektor International Media" bv (the publishers of Elektor magazine). We can only accept cheques drawn un UK banks , from UK resident customers only.

All stated prices are inclusive of UK VAT (value added tax).

You have 7 days from receipt of your order to inform us you want to cancel the purchase. Article and software downloads are excluded from cancellation.

 

In case you want to cancel your agreement with our Terms of Business you need to report this in writing (by e-mail, letter or fax) to Elektor Customer Services immediately. The returning of goods to Elektor is at the customer’s cost and risk.

If you receive a product that is broken or faulty, you may return it to Elektor International Media.

 

Please enclose a note with a short explanation and the reason for returning the goods to the address below. Elektor Customer Services will reply as soon as possible and send you a replacement product.

 

Elektor International Media

78 York Street

London, W1H 1DP 

United Kingdom

You can. These are the alternatives:

- Using the Order Form found in any issue of Elektor magazine.
- By phone, simply call Elektor Customer Services on +44 20 7692 8344.
- By fax to +31 46 4370161.
- By e-mail: order@elektor.com. Or go to ‘Service' and click on ‘Feedback'. You can use this form to order but not directly as you will merely enter into email correspondence with our sales staff. Please do not send personal data in this way, until requested to so so by Elektor Customer Services.

It is normal that customers are asked for an additional password or code while checking out from our online shop. This is an extra security measure implemented by credit card companies to protect their clients from fraudulent use of credit cards.

Should you need any assistance with this additional security measure we kindly ask you to contact your local bank or credit card company.

On the Elektor website you can download published articles (currently dating back to 2000) against 'payment'  in Elektor Credits. Go to ‘Magazine’ or ‘Construction Projects’ and pick the magazine article you want to download. With every article you’ll find this identifier:

download PDF (xxxxx-x) (article number).

Click on it and download the article for the number of Elektor Credits stated (usually 10 Elekor Credits). Elektor Credits can be purchased in the online shop.

Unfortunately that is not yet possible. In the mean time, please send your name, subscription number, old and new address to:

 

Elektor Membership Dept. 78 York Street London, W1H 1DP    Phone: +44 20 7692 8344 Fax: +31 46 4370161

Members Elektor USA Edition: Elektor USA LLC 111 Founders Plaza, Suite 300 East Hartford, CT 06108    Phone: 860.289.0800 Fax: 860.461.0450

Please review the membership conditions published in every issue of the printed magazine. Memberships are not automatically extended, but you may still cancel your membership in writing. For this, send a note to our membership department: 

  

Elektor International Media Membership Department 78 York Street London, W1H 1DP    Phone: +44 20 7692 8344 Fax: +31 46 4370161

Members Elektor USA Edition: Elektor USA LLC 111 Founders Plaza, Suite 300 East Hartford, CT 06108    Phone: 860.289.0800 Fax: 860.461.0450